E2E Service Assurance
Delivering an excellent customer experience is the ultimate goal of every service provider. AWTG’s End-to-end Service Assurance Platform covers the entire user journey and every touchpoint in the network, in order to deliver the customer experiences and performance indicators as defined and desired by the operator or service provider.
AWTG’s End-to-End Service Assurance Platform enables operators and service providers to ensure excellent customer experiences using various data sources such as:
- Customer devices – Implementation of advanced Customer Care Applications
- Radio Network – Ensuring smart planning and pro-active optimisation using advanced AI-based algorithms
- Fixed Network – Deployment of smart Deep Packet Inspection (DPI) capabilities and probes
- Transport Network – Use of taps, DPIs, probes in the most efficient and effective way
- Core Network – Monitoring and probing every element and hardware installed in the core network
AWTG uses the combination of advanced tools, platforms and expert resources to ensure we deliver the excellent customer experience that your users expect. Our End-to-End Service Assurance platforms enable you to:
Optimise Churn
Automate network planning and service optimisation
Transform to service-oriented operation
Design and ensure excellent customer experiences
Create intelligent infrastructure
Ensure dynamic capacity allocation
Visualise coverage and traffic heat maps
Gather direct customer feedback
Improve customer on-boarding and loyalty
Introduce gamification in service delivery
Use Artificial Intelligence assistants to provide a better service experience
Use Open APIs to create new innovations
Generate new revenue sources
AWTG also provides individual software solutions such as:
Comes as either an SDK and Native Application to improve customer experience directly on the device, and measure service quality and customer satisfaction on the customer’s main touchpoints.
Automate the processes of site survey, site acceptance and update the site database in real-time. Accessible via web and native applications.
A powerful mediation and analytics visualisation platform that supports any data sources and processes analytics from live streaming data to years of collected data. Provides voice, text and touch interfaces on native mobile and dynamic web applications.
AWTG as Speaker in UK/Spain 5G Innovation Workshop
AWTG is in the panel of experts for UK Connectivity and Data Market Report Launch Event and Panel Discussion
AWTG presents in 2021 Joint EuCNC & 6G Summit
AWTG as delivery partner to the Scotland 5G Centre’s first rural 5G connectivity hub
AWTG’s Lab Facilities are open to SME and Startups
AWTG Designs, Delivers and Operates the 5G Network Enabling the Dundee Scotland 5G Centre (S5GC) Hub
New innovative application that connects businesses and suppliers, supporting startup industry too
AWTG has been named as a supplier on Crown Commercial Service’s Software Design and Implementation Services framework
AWTG as guest contributor on Arden&Gem’s latest E-newsletter, Digital Horizons
Lime Microsystems Partners with AWTG for Service Assurance
The Rise of Internet of Medical Things (IoMT) Devices
How is Immersive Technology being used in Health Sector today?
The Technologies that save Lives in the age of COVID-19
