Delivering an excellent customer experience is the ultimate goal of every service provider. AWTG’s End-to-end Service Assurance Platform covers the entire user journey and every touchpoint in the network, in order to deliver the customer experiences and performance indicators as defined and desired by the operator or service provider.
AWTG’s End-to-End Service Assurance Platform enables operators and service providers to ensure excellent customer experiences using various data sources such as:
- Customer devices – Implementation of advanced Customer Care Applications
- Radio Network – Ensuring smart planning and pro-active optimisation using advanced AI-based algorithms
- Fixed Network – Deployment of smart Deep Packet Inspection (DPI) capabilities and probes
- Transport Network – Use of taps, DPIs, probes in the most efficient and effective way
- Core Network – Monitoring and probing every element and hardware installed in the core network