Service Assurance

Equipped with both competent workforce and steadfast tools, AWTG is your go-to partner when it comes to making sure all your needs are served. All our products and solutions are verified by our existing clients to be effective whether it is from Engineering services to Software solutions and keeps up date with fast-changing technological advancement.

This fully automated service assurance platform drives and achieves customer experience improvement and cost savings by continually managing network performance and optimising design. Artificial intelligence engine is used to augment network management functions such as user experience management, service and resource management, data integrity management, network design management and supplier product management.

WhyService Assurance?

Approximately 20% cost reduction (OPEX) achieved through continual improvement in process and time management for network operations.
Approximately 24% cost reduction (OPEX) achieved through reduction in volume of human network management and customer care agents and automation of customer experience improvement processes.
Over 50% reduction in CAPEX for current technologies achieved through automated optimisation of deployed resources (licenses, hardware and software).

AWTG has created a set of principles to reach the client’s expectations:

Experienced engineering team with experience of the region.

Proven processes and methodologies in the region and globally.

Advanced Tools, Measurement and Monitoring Systems that are right fit for each project or provided system vendors.

Automation and Expert System such as Automated Planning, Automated Optimisation, SON, CEM, Service Quality Assurance and others.

AWTG’s UDWA and AI for full automation of data collection, measurement, monitoring, reporting, alerts and notifications.

Expertise Support from other AWTG experts globally.

Effective Project and Program Management ensuring that the project runs smoothly, all commitments and deliverables are met.

Cross-Domain Management

Establishes real-time service insight by enabling collation and correlation of all network operation functions, systems, as well as customer data and market data. 

  • Correlation of configuration management, performance management and fault management data using advanced analytics to enhance user experiences.
  • Automated KPI management, including monitoring, impact assessment and improvement.

Advanced Analytics

Enables effective business decision-making through insight gathered from automated analytics of all network operation functions, systems, as well as customer data and market data.

  • End-to-end analytics of all sources of network service data to deploy cost-effective solutions.
  • Integration and utilisation of third-party tools, surveys and crowdsourced data such as speed test, for geolocation-based insight of customer experience and areas requiring investment.

Performance Management

Enables continual improvement of customer experience, application experience and network resources utilization by automating management   of network design, performance and capacity provisioning.

  • Automated integration of real-time performance with site database and geolocation.
  • Improves performances by 10% to 15% through automation, algorithms and AI.

Configuration Management

Ensures reliability of the network design, parameters, configurations and features whilst optimising costs. Continual data integrity and consistency assurance for optimum network operation delivering best in class end-user experiences.

  • Network-wide consistency and change management for all technologies (2G, 3G, 4G and 5G).
  • Improves efficiencies by 15% to 25%.

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